Edgewater Motel Policies


Whilst care is taken, prices, discounts, and rates as noted on this website are subject to change without notice and are charged at rate valid at the time of stay. Rates quoted are in New Zealand Dollars (NZD), all GST and tax are included. Purchases or refunds will incur exchange rates, bank, and/or card fees that are current at the time the transaction is processed. The company is not liable for exchange rates, bank fees, or card fees applied by customers' chosen merchant.



Booking Policy

At the time of reserving your room with Edgewater Te Anau, the first night’s accommodation will be debited to confirm your accommodation with us. The remaining balance is due upon check-in. A reservation is confirmed when one night’s accommodation, agent payment, address for service, or credit card details confirm your intention to stay. Full payment is required on the morning of arrival. Rooms and facilities are not to be occupied until you have registered with reception.



Cancellation Policy

Cancellations made more than 48 hours before arrival, full refund less admin fee of 10%. Cancellations made within 24 hours of arrival, no refund – 1 night’s accommodation minimum will be charged.

In the case of a 'no show' by reception closing, one night’s accommodation will be charged to credit card details and keys with directions to your room shall be left on the reception door for you. If you have not arrived by the following morning, any further nights will be cancelled. No refund as the room has been held for you.

Unforeseen circumstances may be taken into consideration, but we do recommend travel insurance.



Activity Requests

Edgewater Te Anau can reserve local tours on your behalf and are subject to availability. To make a reservation we require full payment from your nominated credit card at the time of booking and we will then issue tickets. We will email you within 24 hrs to confirm your activity request and tickets can be collected upon check-in.

Once an activity has been booked – the terms of cancellation are at the discretion of the tour operator. Most have a 48-hour cancellation policy.



COVID – 19

All travellers to follow government guidelines in regards to self-isolation if travelling from non-exempt countries for quarantine-free travel. Guidelines can be found on New Zealand's Covid-19 Website.

Protect yourself and those we love from infection through hygiene. Wash and dry your hands regularly and avoid touching your face; Practice good cough etiquette. Cough and Sneeze into your elbow, do not shake hands.

If you have travelled in the last 14 days and you become sick or are worried about Covid-19 please visit the Ministry of Health website or call 0800 611 116 for advice. If you have Coronavirus symptoms phone 0800 358 5453

IF YOU ARE SICK. DO NOT ENTER ANY MEDICAL CENTRE OR PHARMACY AS THIS RISKS FORCING VALUABLE MEDICAL STAFF TO SELF ISOLATE.

We respectfully ask you to remain at least 1.5 metres from other people and if you are sick, please tell us so we can protect our staff



Noise, Parties and Unregistered Guests

Noise of unacceptable levels will not be tolerated at any time. Parties shall not be permitted, unregistered guests must vacate the premises by 11.00pm – Management reserves the right to require guests to leave the Motel without a refund.



Our Environmental Policies

Switch it off:

Lights, heaters, fridges, buildings and more. If it is not required, it is turned off

Reduce:

Reducing waste or wasteful practices, conserving resources such as water, electricity and thinking about the way items are packaged.

Re-use:

Re-use benefits the environment by reducing the need to harvest new resources for each new product, and as a consequence of this, the overall cost of production may be significantly reduced. For example water bottles, plastic bags, cardboard boxes, etc.

Recycle:

At the Edgewater Motel Te Anau, we recycle glass and plastic, more recycling facilities are available in Te Anau at the Te Anau Transfer Station.



Pets

All pets including birds, cats, and dogs are not welcome inside any of the buildings or areas owned by Edgewater Motel, Te Anau, this is to ensure a hygienic healthy environment for all guests who use our facilities. Management reserves the right to require guests to leave without a refund if they bring their pets.



Other

If you have any questions or queries please email us at res@edgewater.net.nz.

Edgewater Motel reserves the right to change or alter facilities, amenities, or services without notice.



Bookings

Click here to check current prices, availability and to make your reservations with Edgewater Motel, Te Anau.